If you are looking for a company you can trust when it comes to selling your old car, or for buying parts to fix your car, you could turn to a company I trust: Tear A Part Auto Recycling. I trust this company because we have investigated their background and the way they treat their customers. As a result, I am proud to endorse Tear A Part Auto Recycling, and declare the company Gephardt Approved.
“We are changing the whole image of auto recycling,” says CEO Chris Mantas.
I am here to tell you: that is true! I toured their facility at 652 South Redwood Road in Salt Lake City, and it is different from any auto recycling company I’ve ever seen. It’s clean it’s organized, it’s efficient, and for me, it is not intimidating but very calming.
In my life, I have spent significant time at car recycling facilities: junk yards, used car part businesses, auto salvage yards. In every case, workers wore oil and grease covered overalls and tee shirts. The lighting was dingy. The parts salvaged from the cars were stacked on shelves and employees seemed to despise their jobs and their customers.
Quite the opposite is true at Tear A Part Auto Recycling. The offices, showroom, and check-out area are clean and brightly lit and decorated. The employees, men and women, are all in clean uniforms and offer anyone who enters a hearty and friendly greeting. There are no salvaged parts to be seen just a parts list. That list contains standard prices for all car parts.
“Comfort, comfort, comfort,” Chris told me. “We start with our employees. We want our employees happy. We have weekly meetings with all 27 employees. Everyone has a voice in this operation. We even have employees grade their managers.
When it comes to the business side for customers, it’s a no-risk guarantee. In my view, Chris is revolutionizing the model: if the part a customer purchases does not fit, or does not work, just bring it back (with the exception of tires and glass). “We have the Nordstrom’s model. No risk. If you don’t like it, bring it back and we’ll refund your money. The whole idea is to diffuse the anxiety and frustration customers often feel when they visit an auto parts business and it works. Once a customer does business with us, we see them again and again: both professionals and back-yard hobbyists.”
A main aspect of Tear A Part Auto Recycling’s business is purchasing cars from consumers. “Some people believe their old car that barely runs has no value. All cars have value, and we’ll pay for them. The price, of course, depends on the car,” says Chris.
Chris says before a vehicle is purchased, the title is investigated to make certain it is not stolen, or encumbered in some other way. When those vehicles are purchased, the customer receives cash on the spot.
The vehicles are then inventoried, and placed neatly in rows. If you visit Tear A Part Auto Recycling, you’ll see hundreds of cars. It may seem confusing, but the office can tell any customer precisely what vehicles and parts are available, and precisely where that vehicle is located. The price for that part is pre-determined, and available online. In fact, nearly everything Tear A Part Auto Recycling has is available online so anyone can see before visiting the precise location of the car from which a customer might need a part.
“Our employees are trained to be helpful to both professionals and amateurs,” says Chris. “Say you need an engine part from a certain make and model. If we don’t have that precise vehicle, we will know if that exact part can come from a different car. We do that all day long.”
Here’s something else, the inventory is fresh. That whole yard of hundreds and hundreds of cars changes every month. “The average time a vehicle sits on our lot is 27 days,” Chris told me. “After that they are crushed and recycled.”
The way the company recycles cars sparks a particular element of pride for Chris and his employees. “We don’t just crush the vehicles,” says Chris. “We remove all the fluids and properly dispose of everything. Really, we’re committed to the environment. We have developed an award winning system for the extraction and separation of hazardous fluids in automobiles. Our system is the culmination of thirty years of auto recycling experience.”
So, Tear A Part Auto Recycling: Now you know what our investigation into this company has revealed. Now you know what I have found out about customer service, and efforts to make customers comfortable. Now you know why I trust Tear A Part Auto Recycling. Now you know why I stand behind and endorse this company, and finally, you know why I am proud to declare Tear A Part Auto Recycling as Gephardt Approved.
~ Bill Gephardt
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