Steve's Automotive Specialists has a level of transparency and openness when it comes to repairing cars like I’ve never seen before in Utah!
Get this: The mechanics at all 3 locations take ongoing pictures of the repairs they are doing, and then send them to the customers all day long via text or email. Customers can keep track of what is wrong and what is being done constantly, and I’ve never seen anything like it.
“These cars have more technology in them today than the early space shuttles,” says Steve’s Automotive manager Richard Smith. “We don’t expect our customers to understand everything, but we want them to be informed. We want them to know we will keep them safe, and never do unnecessary work.”
So, if you are looking for a business you can trust when it comes to maintaining or repairing your car, you could turn to a company I trust: Steve's Automotive Specialists, in Salt Lake City.
I trust this company because we have investigated its background, and the background of the owner. As a result, I am proud to endorse and stand behind this business, and declare Steve's Automotive Specialists Gephardt Approved.
“I started my business to stay in business.”
– Steve Smith, Owner, Steve’s Automotive Specialists
I believe a company should not necessarily be judged by what happens when everything goes right, but the attitude when something goes wrong, and owner and founder Steve Smith is way ahead of me: “We really don’t have many problems, but when a customer has a problem, we immediately get the vehicle back in our shop, so we can address it right away,” Steve told me. “We offer towing and shuttle services, and can put them in a rental car if needed.”
Manager Richard Smith is Steve’s son. Richard handles the office side of the business, and deals with customer issues. “More than anything, we want people to have peace of mind when they bring their vehicles in to us, and know that we will always do the right thing. Often times, problems with a vehicle after it leaves our shop are not even related to work we did on the vehicle, but we will always make it right.”
“One of our main goals is to educate people on the importance of regularly and properly maintaining their automobiles, and using quality parts,” Steve Smith says.
“A well-built car should be able to go well over 200,000 miles, if you take care of it. I have a truck that I have driven for years, and it has over 250,000 miles on it, and is still going strong.”
That is why they don’t want the one-time fix, Steve explains. “When customers bring their car into us, we look up the maintenance and repair history to see what we have done in the past, and what needs to be looked at now,” he says. “When people bring in their car just once, there isn’t a way to track the history of the vehicle.”
That is why Steve says they offer their customers a loyalty program. “Participation in our Preferred Customer program is free,” Steve says. “We send out a postcard twice a year to our participating customers, as a reminder to bring their vehicle in for a check-up. Our many years in the profession has taught us that following manufacturers recommended maintenance schedules can avoid many major problems. Unfortunately, a lot of people wait to hear a squeak or rattle before bringing their vehicle in, and by then damage has been done.”
And that brings us back to the transparency and openness part of Steve's Automotive Specialists. I found out a customer can expect those same pictures to be sent even if the vehicle is in for routine maintenance. They have a checklist of items that tend to wear. So, mechanics inspect all those items and take pictures of them. Then they grade them from “OK” to needs repair, and those pictures back up everything.
Steve tells me he always loved working on cars, and got a job working at a service station while still in high school, back in the late 60’s. “I wanted to own my own shop one day, and opened my first one by the time I was 25, back in 1977,” he says. “Things have sure changed since then, and staying on top of technology is one of our top priorities.” Today, Steve tells me he has in-house experts on domestic, European, Japanese, and hybrid vehicles. “We want to be a one stop shop for our customers, and not have to send a vehicle out because we are unfamiliar with it,” he tells me. “In fact, we even have dealers who send us vehicles for a second opinion.”
“I started my business to stay in business,” Steve tells me. “My boys worked here when they were young, and today 4 of 5 of them still work here, as well as some of my grandsons. We have customers that have come in over the years bringing their kids in, and now those kids bring in their kids. I want my customers to know that my family will always take care of their family, long after I am retired.”
Steve's Automotive Specialists: Now you know what I know about this company, and you know what my investigation has found. I could find no unanswered customer complaints or issues. And now you know why I endorse Steve's Automotive Specialists, and why I am proud to declare them Gephardt Approved.
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